This policy applies to users of Vaya's services anywhere in the world, including users of Vaya's apps, websites, features or other services.
This policy also applies to those who provide information to Vaya in connection with an application to use our services, or whose information Vaya otherwise receives in connection with its services (such as contact information of individuals associated with Vaya E-Commerce partners). All those subject to this policy are referred to as “users” for purposes of this policy.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.
Vaya provides services to users throughout Africa. If you use our services in Zimbabwe, Cumii Zimbabwe is the data controller for your information. If you use our services in the rest of Africa, Cumii Technologies International is the data controller.
We process personal information inside and outside of Zimbabwe.
If you live in Zimbabwe, the data controller for the information you provide or that is collected by Vaya or its affiliates is:
15 Princess Drive
Newlands, Harare, Zimbabwe
If you live in the rest of Africa or elsewhere, the data controller is:
Cumii Technologies International
10th Floor, Standard Charted Tower
19 Cybercity, Ebene
Questions, comments and complaints about Vaya's data practices can be submitted to Vaya's data protection office through here.
We process personal information inside and outside of Zimbabwe. Vaya transfers information of users' outside Zimbabwe on the basis of mechanisms approved under applicable laws.
The following information is collected by or on behalf of Vaya:
This may include:
This may include:
Depending on the Vaya services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance travelled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies.
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
We enable users to communicate with each other and Vaya through the Vaya apps, websites, and other services. For example, we enable drivers and riders, and delivery partners and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Vaya receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Vaya may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
These may include:
Vaya may combine the information collected from these sources with other information in its possession.
Vaya collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:
Vaya does not sell or share your personal information to third parties for third party direct marketing purposes.
Vaya uses the information it collects for purposes including:
Vaya uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:
Vaya uses the information we collect (including recordings of customer support calls after notice to you) to assist you when you contact our customer support services, including to:
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
Vaya uses the information we collect to enable communications between our users. For example, a driver may text or call a rider to confirm a pickup location, or a restaurant or delivery partner may call a delivery recipient with information about their order.
Vaya may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.
Vaya may also use the information to promote and process contests and sweepstakes, fulfil any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as a Vaya user.
Vaya may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.
We may use the information we collect to investigate or address claims or disputes relating to your use of Vaya's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
Some of Vaya's products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.
Vaya may share the information we collect:
This includes sharing your information with:
We love hearing from our users -- including through public forums such as Vaya blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
If you use a profile associated with another party we may share your trip information with the owner of that profile. This occurs, for example, if you are:
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Vaya processes and stores information in Zimbabwe on behalf of its international subsidiaries and affiliates.
Vaya may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
Vaya may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect Vaya’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Please see Vaya's Guidelines for Law Enforcement Authorities for more information.
Vaya may share your information other than as described in this policy if we notify you and you consent to the sharing.
Vaya retains user profile and other information for as long as you maintain your Vaya account.
Vaya retains transaction, location, usage and other information for 7 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. Vaya thereafter deletes or anonymizes such information in accordance with applicable laws.
If you withdraw consent to the collection or use of personal information for optional features, such as features that use your calendar or address book, Vaya deletes such personal information.
Users may request deletion of their accounts at any time. Following such request, Vaya deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.
Vaya requires user profile information in order to provide its services, and retains such information for as long you maintain your Vaya account.
Vaya retains certain information, including transaction, location, device and usage information, for a minimum of 7 years in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide Vaya's services, enable customer support, enhance the user experience or other operational purposes, Vaya takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.
You may request deletion of your account at any time through the Privacy Settings in the Vaya app, or via Vaya's website.
Following such request, Vaya deletes the information that it is not required to retain. In certain circumstances, Vaya may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Vaya will delete your account as described above.
Vaya may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if Vaya shuts down a user's account because of unsafe behaviour or security incidents, Vaya may retain certain information about that account to prevent that user from opening a new Vaya account in the future.
Vaya provides means for you to see and control the information that Vaya collects, including through:
You may also request that Vaya provide you with explanation, copies or correction of your data.
A. PRIVACY SETTINGS
The Privacy Settings menu in the Vaya rider app gives users the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Vaya. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.
B. DEVICE PERMISSIONS
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Vaya app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Vaya app seeks before you first use the app, and your use of the app constitutes your consent.
C. RATINGS LOOK-UP
After every trip, drivers and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behaviour. Accountability helps create a respectful, safe environment for both drivers and riders.
Your rider rating is available in the main menu of the Vaya rider app.
Your driver rating is available in the Ratings tab of the Vaya Partner app.
D. EXPLANATIONS, COPIES AND CORRECTION
You may request that Vaya:
You can make these requests by contacting Vaya.
You can also edit the name, phone number and email address associated with your account through the Settings menu in Vaya's apps. You can also look up your trips, orders and deliveries history in the Vaya apps.
E. MARKETING OPT-OUTS
You may opt out of receiving promotional emails from Vaya within the emails. You may also opt out of receiving emails and other messages from Vaya by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.
We may occasionally update this policy. If you use our services after an update, you consent to the updated policy.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Vaya apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.